FAQs Clothes

Are your clothes all unisex?
Yes they are unisex. You might want to take a look at the size chart for size references. The size chart will be under the product description, whenever applicable. 

How should I wash my shirt?
For optimal results, wash it at 30 degree celsius. Do not tumble dry. 

I think the package was delivered to my house but I’ve missed the delivery. What should I do?
Contact your local post office immediately. It doesn’t matter which specific outlet. Walk up to the post office nearest to your home or give them a call. Provide them your order information and they should be able to assist you.

What should I do if I entered a wrong address?
Contact me immediately at support@amyfranke.zendesk.com with your order number, so I can send it to the right address. This is very important because if the product is already shipped out, I am unable to do any adjustments and you will have to bear the costs. Please always double check your shipping address before you place your order. 

What do I do if the product is faulty?
Contact me at support@amyfranke.zendesk.com with a photo and description of the fault and I'll assist you accordingly. 

My question is not on the FAQ list.
Contact me at support@amyfranke.zendesk.com with your question and I will be happy to assist you. If your question is related to a purchase, kindly do also include your order number.